Integrate Microsoft Dynamics CRM Online with Your Software Delivery Value Stream
ConnectALL’s integration for Microsoft Dynamics CRM Online lets you manage your customer relation and case management in collaboration with IT Service Management, development and other DevOps teams using value stream management. Integrating Microsoft Dynamics CRM Online with other systems in the software development and delivery value stream helps enterprises speed up customer issue resolution times and align business and development teams to focus on common goals. All information related to customer and case management flow bi-directionally between systems – providing end-to-end traceability in software development.
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Get more out of Microsoft Dynamics CRM Online with ConnectALL
Use Cases
Microsoft Dynamics CRM Online integrated with Requirements Management Tools
Integrating Microsoft Dynamics CRM Online with RM tools in the value stream reduces collaboration barriers between development, product teams, and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real time. All tickets from Microsoft Dynamics CRM Online automatically synchronize to the RM tool and all the artifacts and data associated with the tickets synchronize back to the RM tool, eliminating communication gaps.
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Typical applications for integration:
Microsoft Dynamics CRM Online integrated with Application Lifecycle Management Tools
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Integrating Microsoft Dynamics CRM Online with ALM tools in the value stream reduces collaboration issues between development and operations teams. All tickets from Microsoft Dynamics CRM Online automatically synchronize to the ALM tool of choice and all the artifacts and details associated with the tickets synchronize back to the ALM tool.
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Typical applications for integration:
Microsoft Dynamics CRM Online integrated with ITSM & CRM Tools
Integrating Microsoft Dynamics CRM Online with ITSM & other CRM tools in the value stream gives real-time visibility to the support and sales team into each other’s work and priorities. The focus will be on customer priorities, customer issues are resolved faster, and customer communication becomes seamless. All entities/artifacts from Microsoft Dynamics and the ITSM tool synchronize with each other. Customer priorities, value, and other details available in Microsoft Dynamics are also visible in the customer account in the ITSM or other CRM tool.
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Typical applications for integration:
Microsoft Dynamics CRM Online integrated with Quality Management Tools
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Integrating Microsoft Dynamics CRM Online with QM tools in the value stream reduces collaboration issues between quality and support teams. Tickets from Microsoft Dynamics CRM Online automatically synchronize to the QM tool and the artifacts and data associated with the tickets, including status, synchronize back to the QM tool.
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Typical applications for integration:
Microsoft Dynamics CRM Online integrated with Build and Version Control Tools
Integrating Microsoft Dynamics CRM Online with Build and Version Control tools in the value stream reduces collaboration issues between customer service and development teams. All tickets from Microsoft Dynamics CRM Online automatically synchronize to the Build and Version Control tool and the artifacts and data associated with the tickets, including status, synchronize back to the development tool.
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Typical applications for integration:
Microsoft Dynamics CRM Online integrated with Project and Portfolio Management Tools
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Integrating Microsoft Dynamics CRM Online with PPM tools in the value stream reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. When the support and PPM systems are integrated, all tickets from Microsoft Dynamics CRM Online automatically synchronize to the PPM tool and all the artifacts and data associated with the tickets synchronize back to the project team’s tool.
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Typical applications for integration:
Microsoft Dynamics CRM Online integrated with Product Lifecycle Management Tools
Integrating Microsoft Dynamics CRM Online with PLM tools in the value stream diminishes collaboration barriers between backend, product development, and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. All tickets from Microsoft Dynamics CRM Online automatically synchronize to the PLM tool and all the documentation, reports, and plans associated with the tickets synchronize back to Microsoft Dynamics CRM Online.
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Connect Microsoft Dynamics CRM Online with any tool in your software delivery value stream with ConnectALL’s Universal Adapter.
