Integrate Microsoft Dynamics CRM Online with your DevOps tools

Microsoft Dynamics CRM

Integration Overview

Different teams, different tools? Unify your DevOps systems automatically with the ConnectALL Integration Platform.

The Microsoft Dynamics CRM Online adapter for ConnectALL lets you manage your customer relation and case management in collaboration with IT Service Management, development and other DevOps teams. Every team can work on applications of their choice and still be able to collaborate efforts. When DevOps tools like Jira, Micro Focus ALM, and other Microsoft product suite applications are integrated with Microsoft Dynamics CRM Online, all information related to customer and case management flow bi-directionally between systems – providing end-to-end traceability in software development.

ConnectALL integrates the most popular DevOps applications using a “configuration, not coding” approach that dramatically simplifies application migration and integration projects — you’re up and running in a few hours, cutting integration costs by 90%


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Use Cases

Microsoft Dynamics CRM Online – Jira

When customer reports a defect, the customer service agent registers a case in CRM system. The case is replicated to Jira where developers interact manage all development. Developers access customer contact information in Jira to interact and gather more information to rectify a defect. The defect is resolved and the case is closed. All development issues can be tracked against a particular case in CRM system.

Microsoft Dynamics CRM Online – Micro Focus ALM

Customer reports a defect and the customer service agent creates a case in CRM. ConnectALL synchronizes the data into Micro Focus ALM and creates a defect. Tester check for the quality and update the defect. Customer case is resolved accordingly and updated in CRM.

Typical Application Integration

Versions supported

  • Microsoft Dynamics CRM Online
  • Microsoft Dynamics 365

Artifacts synchronized

All entity types

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Case Study

ConnectALL helps to integrate systems for Medavie Blue Cross


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EFI

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