Integrate Zendesk with your DevOps tools

Zendesk

Integration Overview

Different teams, different tools?

Unify your DevOps systems automatically with the ConnectALL Integration Platform. The Zendesk adapter for ConnectALL lets you manage incident and change management in collaboration with other DevOps teams. Every team can work on applications of their choice and still be able to collaborate efforts. When DevOps tools like Jira Software, Micro Focus ALM, Salesforce, Azure DevOps Server, IBM Rational tools are integrated with Zendesk, all information related to service tickets flow bi-directionally between teams – providing end-to-end traceability in software development.

ConnectALL integrates the most popular application lifecycle management tools using a “configuration, not coding” approach that dramatically simplifies application migration and integration projects — you’re up and running in a few hours, cutting integration costs by 90%


Get more out of Zendesk with ConnectALL

Use Cases

ZENDESK AND JIRA SOFTWARE

Help desk agent creates a new support ticket in Zendesk. ConnectALL will automatically create a bug in Jira Software. As the bug is rectified, all updates flow back to Zendesk ticket from Jira Software, including the attachments and comments.

ZENDESK AND SALESFORCE

When a defect is reported from a customer, IT service agent creates a new ticket in Zendesk. Automatically, a new case is created in Salesforce application by ConnectALL. Sales team can track all the records and updates in the CRM system as all updates flow bi-directionally between Zendesk and Salesforce.

Typical Application Integration

Artifacts synchronized

  • Tickets

Versions supported

  • Cloud

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Case Study

ConnectALL as an Effective Integration Solution to Drive Software Development Excellence


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