Charting the Final Frontier (of Software Delivery): A DevOps Value Stream Mapping Workshop

Like Captain James T. Kirk in Star Trek, most IT leaders and practitioners have a desire "to boldly go where no man has gone before." What do we mean by this? Over the years, software delivery has gone through radical changes. Waterfall has led to Agile, and Agile led to DevOps. We've hired scrum masters, scheduled daily standups, and set up our kanban board. All of these efforts stem from the same end goals: work faster, build better, and don't go over budget. Now that we're in the age of DevOps and moving faster than ever, we're done right? Not ...

How to Automate Your Workflow Between Jira & Rally in Minutes

Have you ever felt frustrated by long wait times and lack of communication when calling into tech support? What could it be costing your business if your customers are feeling the same way? When a customer reports an issue, they expect to know what's happening and when they can expect resolution. However, customer support and development are typically handled by two different teams. This can easily create a communication breakdown where development doesn't get the information they need, support doesn't get timely updates, and the customer just gets mad. Outside of making your developers moonlight as customer service reps (or ...

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