Integrate BMC Remedy with Your Software Delivery Value Stream

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ConnectALL’s integration for BMC Remedy lets you manage customer service, support, and requirements in any tool of your choice — for testing, defect and issue tracking, requirements management, build and version control and operations — in the software development and delivery value stream. The automated synchronization can dramatically speed up customer issue resolution times and align business and development teams to focus on common goals. All information related to customer support issues flow bi-directionally between the service desk and development teams.
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BMC Remedy integrated with Requirements Management Tools

Integrating BMC Remedy with RM tools in the value stream reduces collaboration issues between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. All tickets for incidents, change requests or problems from BMC Remedy automatically synchronize to the RM tool and all the artifacts and data associated with the tickets synchronize back to the RM tool, eliminating communication gaps.
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Commonly synchronized artifacts:

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Typical applications for integration:


BMC Remedy integrated with Application Lifecycle Management Tools

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Integrating BMC Remedy with ALM tools in the value stream reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. All tickets for incidents, change requests or problems from BMC Remedy automatically synchronize to the ALM tool and all the artifacts and data associated with the tickets synchronize back to the RM tool.
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Typical applications for integration:


BMC Remedy integrated with ITSM & CRM Tools

Integrating BMC Remedy with ITSM & CRM tools in the value stream reduces collaboration issues between support and sales teams. It helps in keeping customer priorities clearer, makes communication with the customers seamless, and reduces the customer’s issue resolution time. All tickets from BMC Remedy automatically synchronize to the ITSM or CRM tool and all the artifacts and data associated with the tickets synchronize back to the ITSM or CRM tool. Customer priorities, value, and other details available in the sales tool are also visible in the customer account in BMC Remedy.
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Commonly synchronized artifacts:

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Typical applications for integration:


BMC Remedy integrated with Quality Management Tools

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Integrating BMC Remedy with QM tools in the value stream reduces collaboration issues between quality and support teams. Tickets for incidents, problems and change requests from BMC Remedy automatically synchronize to the QM tool and the artifacts and data associated with the tickets, including status, synchronize back to the QM tool.
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Typical applications for integration:


BMC Remedy integrated with Build and Version Control Tools

Integrating BMC Remedy with Build and Version Control tools in the value stream reduces collaboration issues between customer service and development teams. All tickets for incidents, problems and change requests from BMC Remedy automatically synchronize to the Build and Version Control tool and the artifacts and data associated with the tickets, including status, synchronize back to the development tool.
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Commonly synchronized artifacts:

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Typical applications for integration:


BMC Remedy integrated with Project and Portfolio Management Tools

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Integrating BMC Remedy with PPM tools in the value stream reduces collaboration issues between project management, development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. When the support and PPM systems are integrated, all tickets for incidents, change requests, and problems from BMC Remedy automatically synchronize to the PPM tool and all the artifacts and data associated with the tickets synchronize back to the project team’s tool.
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Typical applications for integration:


BMC Remedy integrated with Product Lifecycle Management Tools

Integrating BMC Remedy with any PLM tool in the value stream diminishes collaboration barriers between backend, product development, and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. All tickets for incidents, change requests, and problems from BMC Remedy automatically synchronize to the PLM tool and all the documentation, reports, and plans associated with the tickets synchronize back to BMC Remedy.
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Commonly synchronized artifacts:

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Typical applications for integration:

 
 
 

Connect BMC Remedy with any tool in your software delivery value stream with ConnectALL’s Universal Adapter.

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