Integrate ServiceNow with your DevOps tools

ServiceNow

Integration Overview

Different teams, different tools? Unify your DevOps systems automatically with the ConnectALL Integration Platform

The BMC Remedy adapter for ConnectALL lets you integrate BMC Remedy with third-party DevOps tools so that IT service management capabilities are available to all DevOps systems. When DevOps tools like Micro Focus ALM / Quality Center, Jira Software, ServiceNow, CA Agile Central, and Azure DevOps Server are integrated with BMC Remedy all information related to customer support issues flow bi-directionally between the service desk and development teams.

ConnectALL integrates the most popular application lifecycle management tools using a “configuration, not coding” approach that dramatically simplifies application migration and integration projects — you’re up and running in a few hours, cutting integration costs by 90%


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Use Cases

BMC Remedy and Jira Software

A new customer ticket is created by the BMC Remedy agent -> the issue is replicated as a bug/custom issue type in Jira. Developer resolves the bug and automatically the customer is updated via the customer ticket. 

BMC Remedy and Micro Focus ALM / Quality Center

Service desk agent creates a new support ticket in BMC Remedy->the issue is replicated as a defect and modified by the tester in Micro Focus QC.

Typical Application Integration

Artifacts synchronized

  • Defects
  • Incidents
  • Customer support tickets

Versions supported

  • 9.x
  • 18.x

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Case Study

How IGT Maximized Productivity with ConnectALL Integration Platform


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IGT

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