Integrate ServiceNow with Your Software Delivery Value Stream

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ConnectALL’s integration for ServiceNow lets you manage incidents and change management in collaboration with other DevOps teams. All information related to service tickets flow bi-directionally between teams, providing end-to-end traceability across the software development and delivery value stream. There’s no need to copy and paste data from tool to tool; no need for status emails. ConnectALL reduces the amount of manual work, freeing up more time to address tickets and keep customers informed. By integrating ServiceNow with the rest of the software delivery toolchain, you can automate the flow of work and eliminate the overhead that may be slowing down cross-functional collaboration.
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JServiceNow integrated with Requirements Management Tools

Integrating ServiceNow with RM tools in the value stream reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. When the support and RM systems are integrated, all tickets from ServiceNow automatically synchronize to the RM tool and all the artifacts and data associated with the tickets synchronize back to the RM tool, eliminating communication gaps.
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Commonly synchronized artifacts:

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Typical applications for integration:


ServiceNow integrated with Application Lifecycle Management Tools

Commonly synchronized artifacts:

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Integrating ServiceNow with ALM tools in the value stream reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. All tickets from ServiceNow automatically synchronize to the ALM tool and all the artifacts and data associated with the tickets synchronize back to the RM tool.
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Typical applications for integration:


ServiceNow integrated with ITSM & CRM Tools

Integrating ServiceNow with ITSM & CRM tools in the value stream reduces collaboration issues between support and sales teams. It helps in keeping customer priorities clearer, makes communication with the customers seamless, and reduces the customer’s issue resolution time. All tickets from ServiceNow automatically synchronize to the ITSM or CRM tool and all the artifacts and data associated with the tickets synchronize back to the ITSM or CRM tool. Customer priorities, value, and other details available in the sales tool are also visible in the customer account in ServiceNow.
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Commonly synchronized artifacts:

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Typical applications for integration:


ServiceNow integrated with Quality Management Tools

Commonly synchronized artifacts:

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Integrating ServiceNow with QM tools in the value stream reduces collaboration issues between quality and support teams. Tickets from ServiceNow automatically synchronize to the QM tool and the artifacts and data associated with the tickets, including status, synchronize back to the QM tool.
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Typical applications for integration:


ServiceNow integrated with Build and Version Control Tools

Integrating ServiceNow with Build and Version Control tools in the value stream reduces collaboration issues between customer service and development teams. All tickets from ServiceNow automatically synchronize to the Build and Version Control tool and the artifacts and data associated with the tickets, including status, synchronize back to the development tool.
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Commonly synchronized artifacts:

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Typical applications for integration:


ServiceNow integrated with Project and Portfolio Management Tools

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Integrating ServiceNow with PPM tools in the value stream reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. When the support and PPM systems are integrated, all tickets from ServiceNow automatically synchronize to the PPM tool and all the artifacts and data associated with the tickets synchronize back to the project team’s tool.
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Typical applications for integration:


ServiceNow integrated with Product Lifecycle Management Tools

Integrating Jira Service Desk with PLM tools in the value stream diminishes collaboration barriers between backend, product development, and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. All tickets from ServiceNow automatically synchronize to the PLM tool and all the documentation, reports, and plans associated with the tickets synchronize back to ServiceNow.
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Commonly synchronized artifacts:

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Typical applications for integration:

 
 
 

Connect ServiceNow with any tool in your software delivery value stream with ConnectALL’s Universal Adapter.

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