Integrate Salesforce with your DevOps tools

Salesforce

Integration Overview

Different teams, different tools? Unify your DevOps systems automatically with the ConnectALL Integration Platform.

The Salesforce adapter for ConnectALL lets you manage your customer relations and case management in collaboration with IT Service Management, development and other DevOps teams. Every team can work on applications of their choice and still be able to collaborate efforts. When DevOps tools like Jira Software, Micro Focus ALM, and other Microsoft product suite applications are integrated with Salesforce, all information related to customer and case management flow bi-directionally between systems – providing end-to-end traceability in software development.

ConnectALL integrates the most popular application lifecycle management tools using a “configuration, not coding” approach that dramatically simplifies application migration and integration projects — you’re up and running in a few hours, cutting integration costs by 90%


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Use Cases

SALESFORCE – JIRA SERVICE DESK

When customer reports a defect, the customer service agent registers a case in CRM system. The case is replicated to Jira Service Desk where developers interact manage all development. Developers access customer contact information in Jira Service Desk to interact and gather more information to rectify a defect. The defect is resolved and the case is closed. All development issues can be tracked against a particular case in CRM system.

SALESFORCE – MICRO FOCUS ALM

Customer reports a defect and the customer service agent creates a case in CRM. ConnectALL synchronizes the data into Micro Focus ALM and creates a defect. Tester check for the quality and update the defect. Customer case is resolved accordingly and updated in CRM.

Typical Application Integration

Artifacts synchronized

  • Accounts
  • Cases (including comments)
  • Standard Objects
  • Custom Objects
  • Attachments

Versions supported

  • Sales Cloud
  • Service Cloud
  • Lightning Force

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Case Study

An Insurance Company Uses ConnectALL for Value Stream Integration


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