Integrate Salesforce with Your Software Delivery Value Stream
ConnectALL’s integration for Salesforce lets you manage your customer relations and case management in collaboration with IT Service Management, development and other DevOps teams using value stream management. Integrating Salesforce with systems across the software development and delivery value stream for testing, defect and issue tracking, requirements management, build and version control, and operations, enterprises can dramatically speed up customer issue resolution times and align business and development teams to focus on common goals. All information related to customer and case management flow bi-directionally between systems – providing end-to-end traceability in software development.
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Salesforce integrated with Requirements Management Tools
Integrating Salesforce with RM tools in the value stream reduces collaboration barriers between development and customer-facing teams that otherwise lead to quality issues, delivery delays, and financial loss. All account information from Salesforce automatically synchronizes to the RM tool and all the artifacts and data associated with the account, including requirements and backlog items, synchronize back to the RM tool, eliminating communication gaps.
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Salesforce integrated with Application Lifecycle Management Tools
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Integrating Salesforce with ALM tools in the value stream gives real-time visibility into each other’s tasks for the customer service and development teams. Better coordination between the teams helps teams keep customer priorities clearer, resolve issues faster, and communicate with customers more easily. All work items, such as defects – along with comments and attachments – synchronize to both systems in real time.
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Salesforce integrated with ITSM & CRM Tools
Integrating Salesforce with ITSM & CRM tools in the value stream gives real-time visibility to the support and sales team into each other’s work and priorities. Customer issues are resolved faster, and customer communication becomes seamless. All tickets from the ITSM & CRM tool automatically synchronize to Salesforce and all the artifacts associated with the tickets synchronize back to Salesforce. Customer priorities, value, and other details available in Salesforce are also visible in the customer account in the preferred ITSM & CRM tool.
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Salesforce integrated with Quality Management Tools
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Integrating Salesforce with QM tools in the value stream reduces collaboration issues between quality and customer-facing teams. All account information from Salesforce automatically synchronizes to the QM tool and the artifacts and data associated with the account synchronize back to the QM tool.
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Typical applications for integration:
Salesforce integrated with Build and Version Control Tools
The integration of Salesforce with Build and Version Control tools reduces collaboration issues between customer service and development teams. All information from Salesforce automatically synchronizes to the Build and Version Control tool and the artifacts and data associated with the accounts, including status, synchronize back to the development tool.
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Salesforce integrated with Project and Portfolio Management Tools
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Integrating Salesforce with PPM tools in the value stream helps the project management, development and customer-facing teams – such as support, sales, and services – align their goals and tasks with each other. This improves cross-functional transparency and collaboration across the business and technical verticals. All cases, opportunities, feeds, ideas or any custom artifacts from Salesforce automatically synchronize to the PPM tool and all the details associated with the artifact synchronize back to the PPM tool.
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Typical applications for integration:
Salesforce integrated with Product Lifecycle Management Tools
Integrating Salesforce with the PLM tools in the value stream diminishes collaboration barriers between backend, product development, and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. All account information from Salesforce automatically synchronize to the PLM tool and all the documentation, reports, and plans associated with the tickets synchronize back to Salesforce.
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Connect Salesforce with any tool in your software delivery value stream with ConnectALL’s Universal Adapter.
