Integrate Atlassian Jira Service Desk With Your Software Delivery Stream
ConnectALL’s integration for Atlassian Jira Service Desk lets you manage IT Service Management in collaboration with development and quality teams. Keep teams and tools in sync, avoid duplicate data entry, decrease time wasted on status calls, and reduce the risk of missing key issues. Integrate Jira Service Desk with any tool in your software development and delivery value stream and streamline bug tracking, issue tracking, and service management while reducing the Mean Time to Resolve (MTTR). All information related to IT service flows bi-directionally between teams – providing end-to-end traceability in software development.
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Use Cases
Jira Service Desk integrated with Requirements Management Tools
Integrating Jira Service Desk with RM tools in the value stream reduces collaboration issues between product management, development, and customer service and support teams. All requirements and updates associated with the requirements from the RM tool automatically synchronize to Jira Service Desk and all the customer artifacts such as customer priorities, value, and other details synchronize back to the RM tool.
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Typical applications for integration:
Jira Service Desk integrated with Application Lifecycle Management Tools
Commonly synchronized artifacts:
Integrating Jira Service Desk with ALM tools in the value stream enables bi-directional, free flow of synchronized artifacts between QA, sales, and customer service and support teams. This diminishes the collaboration barriers between the teams that otherwise lead to quality issues, delivery delays, and financial loss. All tickets from Jira Service Desk automatically synchronize to the ALM tool and all the artifacts and test details associated with the tickets synchronize back to Jira Service Desk.
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Typical applications for integration:
Jira Service Desk integrated with ITSM & CRM Tools
Integrating Jira Service Desk with ITSM and CRM tools in the value stream diminishes collaboration barriers between marketing or product management and customer support teams that otherwise lead to quality issues, delivery delays, and financial loss. ConnectALL integrates Jira Service Desk and the CRM tools bi-directionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All the customer issues from the CRM tool automatically synchronize to Jira Service Desk and all the artifacts and data associated with the tickets synchronize back to the CRM tool.
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Typical applications for integration:
Jira Service Desk integrated with Quality Management Tools
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Integrating Jira Service Desk with QM tools in the value stream enables an automatic, bi-directional synchronization of tickets in Jira Service Desk with the QM tool. In turn, the status of test results synchronize to Jira Service Desk, providing both customer service teams and testing teams with status updates in real time, as well as both current and historical data for every artifact.
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Typical applications for integration:
Jira Service Desk integrated with Build and Version Control Tools
Integrating Jira Service Desk with Build and Version Control tools in the value stream reduces collaboration issues between customer support and development teams. All tickets from Jira Service Desk automatically synchronize to the Build and Version Control tool and the artifacts and data associated with the tickets, including status, synchronize back to the development tool.
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Typical applications for integration:
Jira Service Desk integrated with Project and Portfolio Management Tools
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Integrating Jira Service Desk with PPM tools in the value stream reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. When the support and PPM systems are integrated, all tickets from Jira Service Desk automatically synchronize to the PPM tool and all the artifacts and data associated with the tickets synchronize back to the project team’s tool.
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Typical applications for integration:
Jira Service Desk integrated with Product Lifecycle Management Tools
Integrating Jira Service Desk with PLM tools in the value stream diminishes collaboration barriers between backend, product development, and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. All tickets from Jira Service Desk automatically synchronize to the PLM tool and all the documentation, reports, and plans associated with the tickets synchronize back to Jira Service Desk.
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Typical applications for integration:
Connect Jira Service Desk with any tool in your software delivery value stream with ConnectALL’s Universal Adapter.
