Integrate Cherwell Service Management with Your Software Delivery Value Stream
ConnectALL’s integration for Cherwell Service Management lets you manage incidents and change management in collaboration with other teams using value stream management. Integrating Cherwell Service Management with systems across the software development and delivery value stream for testing, defect and issue tracking, requirements management, build and version control and operations, can dramatically speed up customer issues resolution times and align business and development teams to focus on common goals. All information related to service tickets flow bi-directionally between teams – providing end-to-end traceability in software development.
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Use Cases
Cherwell Service Management integrated with Requirements Management Tools
Integrating Cherwell Service Management with RM tools in the value stream reduces collaboration issues between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. All tickets for incidents, change requests or problems from Cherwell Service Management automatically synchronize to the RM tool and all the artifacts and data associated with the tickets synchronize back to the RM tool, eliminating communication gaps.
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Typical applications for integration:
Cherwell Service Management integrated with Application Lifecycle Management Tools
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Integrating Cherwell Service Management with ALM tools in the value stream reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. All tickets for incidents, change requests or problems from Cherwell Service Management automatically synchronize to the ALM tool and all the artifacts and data associated with the tickets synchronize back to the RM tool.
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Typical applications for integration:
Cherwell Service Management integrated with ITSM & CRM Tools
Integrating Cherwell Service Management with ITSM & CRM tools in the value stream reduces collaboration issues between support and sales teams. It helps in keeping customer priorities clearer, makes communication with the customers seamless, and reduces the customer’s issue resolution time. All tickets from Cherwell Service Management automatically synchronize to the ITSM or CRM tool and all the artifacts and data associated with the tickets synchronize back to the ITSM or CRM tool. Customer priorities, value, and other details available in the sales tool are also visible in the customer account in Cherwell Service Management.
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Typical applications for integration:
Cherwell Service Management integrated with Quality Management Tools
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Integrating Cherwell Service Management with QM tools in the value stream reduces collaboration issues between quality and support teams. Tickets for incidents, problems and change requests from Cherwell Service Management automatically synchronize to the QM tool and the artifacts and data associated with the tickets, including status, synchronize back to the QM tool.
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Typical applications for integration:
Cherwell Service Management integrated with Build and Version Control Tools
Integrating Cherwell Service Management with Build and Version Control tools in the value stream reduces collaboration issues between customer service and development teams. All tickets for incidents, problems and change requests from Cherwell Service Management automatically synchronize to the Build and Version Control tool and the artifacts and data associated with the tickets, including status, synchronize back to the development tool.
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Cherwell Service Management integrated with Project and Portfolio Management Tools
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Integrating Cherwell Service Management with PPM tools in the value stream reduces collaboration issues between project management, development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. When the support and PPM systems are integrated, all tickets for incidents, change requests, and problems from Cherwell Service Management automatically synchronize to the PPM tool and all the artifacts and data associated with the tickets synchronize back to the project team’s tool.
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Typical applications for integration:
Cherwell Service Management integrated with Product Lifecycle Management Tools
Integrating Cherwell Service Management with any PLM tool in the value stream diminishes collaboration barriers between backend, product development, and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. All tickets for incidents, change requests, and problems from Cherwell Service Management automatically synchronize to the PLM tool and all the documentation, reports, and plans associated with the tickets synchronize back to Cherwell Service Management.
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Connect Cherwell Service Management with any tool in your software delivery value stream with ConnectALL’s Universal Adapter.
