Integrate Cherwell Service Management with your DevOps tools

Cherwell

Integration Overview

ConnectALL’s integration for Cherwell Service Management lets you manage incident and change management in collaboration with other DevOps teams. Every team can work on applications of their choice and still be able to collaborate efforts. When ALM and DevOps tools like Jira, VersionOne, Azure DevOps, and more are integrated with Cherwell, all information related to service tickets flow bi-directionally between teams – providing end-to-end traceability in software development.


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Use Cases

Cherwell Service Management – Jira Software

Customers will create Incidents/Service Requests in Cherwell, where a Support Executive will troubleshoot and will raise a Problem or Change Request associating the impacted Incidents. ConnectALL will then synchronize the Problem or Change Request as a backlog item in Jira. Any status updates and communication using comments/notes between the Support Executive and the Product Developer will be synchronized bi-directionally. Certain other fields could be configured to synchronize uni-directionally, such as the summary and problem description.

Typical Application Integration

Artifacts synchronized

ConnectALL supports all Cherwell tables that extend from the Task table. Some of these include:

  • Problem
  • Incident
  • Change Request

Versions supported

Cherwell Service Management 9.4.5

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Case Study

An Insurance Company Uses ConnectALL for Value Stream Integration


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