Integrate Micro Focus Service Manager with Your Software Delivery Value Stream
ConnectALL’s integration for Micro Focus Service Manager lets you integrate Micro Focus Service Manager with other applications in the software development and delivery value stream so that IT service management capabilities are available to all systems. When tools in the value stream — development, quality and testing, product management and project management — are integrated with Micro Focus Service Manager, all information related to incident and customer support issues flow bi-directionally between the service desk and development teams.
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Use Cases
Micro Focus Service Manager integrated with Requirements Management Tools
Integrating Micro Focus Service Manager with RM tools in the value stream reduces collaboration issues between product management, development, customer service and support teams. All requirements and updates associated with the requirements from the RM tool automatically synchronize to Micro Focus Service Manager and all the customer artifacts, such as customer priorities, value, and other details, synchronize back to the RM tool.
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Typical applications for integration:
Micro Focus Service Manager integrated with Application Lifecycle Management Tools
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Integrating Micro Focus Service Manager with ALM tools in the value stream enables bi-directional, free flow of synchronized artifacts between QA, sales, customer service, and support teams. This diminishes the collaboration barriers between the teams that otherwise lead to quality issues, delivery delays, and financial loss. All tickets from Micro Focus Service Manager automatically synchronize to the ALM tool and all the artifacts and test details associated with the tickets synchronize back to Micro Focus Service Manager.
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Typical applications for integration:
Micro Focus Service Manager integrated with ITSM & CRM Tools
Integrating Micro Focus Service Manager with CRM tools in the value stream diminishes collaboration barriers between marketing or product management and customer support teams that otherwise lead to quality issues, delivery delays, and financial loss. ConnectALL integrates Micro Focus Service Manager and the CRM tools bi-directionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All the customer issues from the CRM tool automatically synchronize to Micro Focus Service Manager and all the artifacts and data associated with the tickets synchronize back to the CRM tool.
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Typical applications for integration:
Micro Focus Service Manager with Quality Management Tools
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Integrating Micro Focus Service Manager with QM tools in the value stream enables an automatic, bi-directional synchronization of tickets in Micro Focus Service Manager with the QM tool. In turn, the status of test results synchronize to Micro Focus Service Manager, providing both customer service teams and testing teams with status updates in real time, as well as both current and historical data for every artifact.
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Typical applications for integration:
Micro Focus Service Manager integrated with Build and Version Control Tools
Integrating Micro Focus Service Manager with Build and Version Control tools in the value stream reduces collaboration issues between customer support and development teams. All tickets from Micro Focus Service Manager automatically synchronize to the Build and Version Control tool and the artifacts and data associated with the tickets, including status, synchronize back to the development tool.
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Typical applications for integration:
Micro Focus Service Manager with Project and Portfolio Management Tools
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Integrating Micro Focus Service Manager with PPM tools in the value stream reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. When the support and PPM systems are integrated, all tickets from Micro Focus Service Manager automatically synchronize to the PPM tool and all the artifacts and data associated with the tickets synchronize back to the project team’s tool.
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Typical applications for integration:
Micro Focus Service Manager with Product Lifecycle Management Tools
Integrating Micro Focus Service Manager with PLM tools in the value stream diminishes collaboration barriers between backend, product development, and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. All tickets from Micro Focus Service Manager automatically synchronize to the PLM tool and all the documentation, reports, and plans associated with the tickets synchronize back to Micro Focus Service Manager.
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Typical applications for integration:
Connect Jira Service Desk with any tool in your software delivery value stream with ConnectALL’s Universal Adapter.
