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Boost your service management with the latest release of ConnectALL ALM Router with support for HPE Service Manager

In ConnectALL by Vijayakumar Selavaraju

Every organization operating in the ITSM industry is different. Whether it’s the product they develop or the processes they adopt, every organization wants to be customer-centric. In order to accomplish this, organizations require a special service desk solution. One of the popular tools adopted by enterprises today is HPE Service Manager. Formerly known as the PNMS (Peregrine Network Management System), HPE Service Manager is an enterprise application used as a service desk solution for handling change and incident management. As a prime highlight, its effective ITSM features offer a single point of contact for all core IT processes, including sharing of …

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Rally users often want to use Jira to manage projects. We show you how…

In ConnectALL by Johnathan McGowan

Organizations that use Rally often feel the need for a tool that can easily support development management, issue tracking, and other important development issues. Atlassian’s Jira is ideally suited to provide support for the management tasks that many Rally users require. Unfortunately, the native Rally application does not support easy data transfer between the two applications. We’ll show you a few ways to bridge the gap between Rally and Jira. Go2Group has a blog that discusses the steps needed to perform a successful migration. To open the blog, please click here. With that framework in mind, there are a number of …

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How-to Series: Gauging the steps for a successful migration

In ConnectALL by Johnathan McGowan

Organizations may decide to migrate their applications and environments in order to streamline operations, improve operational efficiencies, and save money. Unless important steps are taken in planning and implementing the migration, such migrations may fail, costing these organizations credibility, money, and, potentially, their data. In this blog, we’ll explore some of the steps required to perform a successful migration.

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ConnectALL now delivers IBM RTC compatibility and adds ChatOps support

In ConnectALL by Vijayakumar Selavaraju

Go2Group’s newest ConnectALL release, Version 2.2, adds compatibility with IBM’s Rational Team Concert (RTC) 6.x, extending RTC’s defects and requirements capabilities to other Application Lifecycle Management (ALM) systems.The new version of ConnectALL will enable organizations currently using RTC to transparently integrate it into existing ALM systems. Organizations looking to add RTC to their application development environments can be assured that it will integrate with the current supported tools via ConnectALL.

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The BEAST in your enterprise – how having multiple teams drives everybody crazy – and limits productivity: Part 2 – Starting to Control the Beast

In ConnectALL by Johnathan McGowan

In Part One of this series, I described the problems that many modern enterprises, with multiple teams, are currently facing. Each team – Project Management, Development, Testing, Management, and others are using their own tools. This approach may work for them, but in many cases communication between the groups is difficult, if not virtually impossible.