View Post

Effective Tool Integration in ITSM can Boost Productivity – Part 2

In ConnectALL by Doug BassLeave a Comment

In part one of this two-part blog series, I discussed how the ConnectALL Integration Platform can enable communication between teams almost instantaneously – processes, data (like status, priority, and assignee data), dependencies between issues (like “this issue depends on this other issue being resolved first”), comments, and attachments can be shared across an organization. The ConnectALL Integration Platform can create an efficient collaboration mechanism. The Platform also reduces the number of licenses needed for an application (ConnectALL only needs one license per application synchronized), and users only have to be trained on one platform. They continue to use the tool they …

View Post

Effective Tool Integration in ITSM can Boost Productivity – Part 1

In ConnectALL by Doug BassLeave a Comment

If you aren’t efficiently coordinating your internal teams, your entire organization may be wasting time, money, and opportunities for productivity by failing to take advantage of integration tools. A common scenario in the B2B world is that a company uses an internal system like Jira or ServiceNow to track work items that are assigned to different personnel or teams to resolve issues; e.g., reset passwords, initiate processing of a PO, or stand up a virtual machine. Coordination among these internal teams is necessary for an efficient organization.

View Post

Gartner recognizes Go2Group in its Market Guide for Application Integration Platforms

In ConnectALL by Bharath VenkateshLeave a Comment

Effective application integration is a big deal. It can eventually be the difference between a company’s success and its eventual decline. It’s so big a deal that IT Advisory Company Gartner studied the topic and created a research paper about it – ‘Market Guide for Application Integration Platforms,’ (Gartner, Market Guide for Application Integration Platforms, 19 June 2017) a paper that is available to Gartner subscribers.