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The Value Stream Management Triad: ITSM, QA, and Maintenance

In ConnectALL, Value Stream by Johnathan McGowan

ConnectALL has helped companies solve simple problems, from synchronizing bugs from Azure DevOps to Micro focus ALM, to much more complex digital transformation efforts involving mergers, acquisitions, and spin-offs of business units. With that, our professional services team has helped these companies visualize their tools, people, and processes across those software value streams – while providing actionable recommendations to improve both software delivery speed and quality. Although every organization is unique, we have recorded and documented a common scenario faced by organizations running ServiceNow, Micro Focus ALM, and Atlassian Jira that we will share in this blog post.

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How to Avoid Tool Chaos to Succeed in DevOps

In Integration by Johnathan McGowan

As enterprises continue to add more tools to handle specialized portions of software delivery, an alignment has begun to place more emphasis on data than tools. This alignment realizes the value of data — not just processes or applications. The result: a real need to leverage insights into the practices and better optimize them. Multiple technologies, processes, applications, and systems need to be updated and maintained on a regular basis to keep this fragile ecosystem functioning properly. What does “DevOps success” really mean, and why do we need to avoid tool chaos? Of course in a multi-team enterprise environment it …

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Effective Tool Integration in ITSM can Boost Productivity – Part 2

In ConnectALL by Johnathan McGowan

In part one of this two-part blog series, I discussed how the ConnectALL Integration Platform can enable communication between teams almost instantaneously – processes, data (like status, priority, and assignee data), dependencies between issues (like “this issue depends on this other issue being resolved first”), comments, and attachments can be shared across an organization. The ConnectALL Integration Platform can create an efficient collaboration mechanism. The Platform also reduces the number of licenses needed for an application (ConnectALL only needs one license per application synchronized), and users only have to be trained on one platform. They continue to use the tool they …

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Effective Tool Integration in ITSM can Boost Productivity – Part 1

In ConnectALL by Johnathan McGowan

If you aren’t efficiently coordinating your internal teams, your entire organization may be wasting time, money, and opportunities for productivity by failing to take advantage of integration tools. A common scenario in the B2B world is that a company uses an internal system like Jira or ServiceNow to track work items that are assigned to different personnel or teams to resolve issues; e.g., reset passwords, initiate processing of a PO, or stand up a virtual machine. Coordination among these internal teams is necessary for an efficient organization. Johnathan McGowanJohnathan McGowan is a Sr Solutions Architect at ConnectALL. He is responsible …

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Project Management – Beyond the Obvious

In ConnectALL by Johnathan McGowan

Why write a blog about project management anyway? You already know project management is important. Developers and managers are already using it as part of their DevOps or agile development platforms. Those who don’t know about the importance of project management probably don’t want or need to know. Johnathan McGowanJohnathan McGowan is a Sr Solutions Architect at ConnectALL. He is responsible for customer-facing technical resource for the ConnectALL integration tool. He works with Account Managers to assess prospect needs and build demo integration solutions, guide prospects through product evaluations, and assist clients with their production deployments. www.connectall.com/