How to Automate Your Workflow Between Jira & Rally in Minutes

In by Jenna PottsNovember 23, 2022Leave a Comment

Have you ever felt frustrated by long wait times and lack of communication when calling into tech support? What could it be costing your business if your customers are feeling the same way? When a customer reports an issue, they expect to know what’s happening and when they can expect resolution. However, customer support and development are typically handled by two different teams. This can easily create a communication breakdown where development doesn’t get the information they need, support doesn’t get timely updates, and the customer just gets mad. Outside of making your developers moonlight as customer service reps (or …

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Simplify Change Request Management: Supercharge Agile by Connecting SAP Solution Manager and Jira

In by Jenna PottsAugust 22, 2022Leave a Comment

Are you currently using manual steps to manage what changes move to your production environment? If so, then you are most likely adding layers of waste to your change management process. At the same time, it is also important that you are staying in compliance with your internal governance processes. So how can you make your software delivery more agile while maintaining the important processes managed within your SAP environment? In this webinar, we will show you how connecting Jira and SAP Solution Manager will help you control your change management process. By automating the change management process in this …

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What Can Super Bowl LV Teach Us About VSM?

In Value Stream, Value Stream Management by Lance KnightFebruary 10, 2021

In the United States, the first Sunday in February is Super Bowl Sunday, perhaps the most famous “unofficial” holiday in America. This year, the Tampa Bay Buccaneers defeated the Kansas City Chiefs 31-9. We thought it’d be a great idea to analyze this most-loved and most-watched American sport and what it teaches us about value stream management. The purpose of this blog post is to to better understand the best practices associated with effective value stream management. We have outlined how we can utilize the three key steps of value stream management (See, Measure, Automate) to understand the reasons why the Buccaneers defeated the Chiefs and how this process can then be applied to improving the outcomes of software delivery.