ConnectALL helps to integrate systems for Air France – KLM

Air France KLM

Air France - KLM

Industry: Transportation

Location: Tremblay-en-France (France)

Services Used

ConnectALL Professional Services

Background


Air France-KLM is a world leader in its three main businesses – passenger transportation, cargo transportation and aeronautics maintenance.

The leading group in terms of intercontinental traffic on departure from Europe, Air France-KLM operates up to 2,200 daily flights enabling its customers to travel to 316 destinations in 115 countries.

The Group’s fast-developing low-cost leisure activity is operated by Transavia in France and the Netherlands with destinations in Europe and the Mediterranean.

In 2014, the Group carried a total of 87.4 million passengers and 1.3 million tons of cargo on board its 546 aircraft.
Air France-KLM operate with its partners Delta and Alitalia the largest trans-Atlantic joint-venture with over 250 daily flights. Moreover, Air France-KLM is member of the SkyTeam alliance which groups together 20 airlines, offering access to a global network of more than 16,320 daily flights to 1,052 destinations in 177 countries.

Flying Blue is the leading frequent flyer programme in Europe with more than 25 million members.

The world is changing, as are customer expectations. The Group continues to invest to offer its customers new products and services which are increasingly adapted to their needs and ways of travelling.


Air France

Environment


  • Air France has more than 100,000 employees worldwide.
  • Air France has a fleet of 236 planes.
  • Air France has been using HP ALM/QC for 15 years.
  • Air France has been using Atlassian Jira for more than five years.

Challenges


The business team has been using HPE ALM (Quality Center) to define test plans, test cases, test steps, and defect tracking. HPE ALM (Quality Center) is a legacy system. In order to create defect reports, defects must be manually selected, cut, and pasted into the system.

Jira is used by the product, IT, and development teams. Jira is used to manage requirements, user stories, and bugs.

Five years ago, the product, IT, and development teams moved to a continuous integration process in order to improve the quality of code and manage test plans, as well as to more efficiently test steps. Communicating between the business team and the other teams was extremely difficult, because HPE ALM (Quality Center) and Jira were unable to transparently exchange data between the two tools.

“The product team/IT/development team needed access to both systems (HPE ALM (Quality Center) and Jira) in order to complete a task,” said Philippe Bordas, Method & Test Manager at Air France-KLM. Furthermore, Philippe Bordas commented that “there was not enough quality management in the single Jira application. In order to bring test metrics, Jira must be integrated with HPE ALM (Quality Center) for better visibility.”


Now the development team and the test team can work closely and with more efficacy. The implementation enables Air France to synchronize Jira bugs with HP ALM (Quality Center) defects. We plan to synchronize other information between those two products.
Philippe Bordas, Method & Test Manager

Solution


  • ConnectALL Integration Platform
  • ConnectALL adapter for HPE ALM (Quality Center)
  • ConnectALL adapter for Atlassian Jira
  • Go2Group support

Implementation


Working with Go2Group engineers, Air France-KLM adopted Go2Group’s ConnectALL Integration Platform as the central hub for communications between environments. Go2Group configured an HPE ALM (Quality Center) adapter that connected directly to the ConnectALL Integration Platform.

Additionally, a ConnectALL adapter for Atlassian Jira was installed. This enabled transparent communication between the business teams using HPE ALM (Quality Center) with the development teams using Atlassian Jira to manage defect and other reporting.

An ongoing service contract with Go2Group assures that the connection, via ConnectALL and the adapters, remains functional and stable.


Results


Air France-KLM business and development teams are able to communicate directly with each other, with ConnectALL acting as a universal hub. The business team no longer has to cut-and-paste defect reports in order to transfer these reports to developers; developers can instead transparently respond to tickets through ConnectALL.

“Now the development team and the test team can work closely and with more efficacy,” Philippe Bordas reports. The implementation enables Air France-KLM to “synchronize Jira bugs with HPE ALM (Quality Center) defects. We plan to synchronize other information between those two products.”

For Air France-KLM, the choice to use ConnectALL was easy. “We looked at other (offerings), but they were more expensive and not as convenient (to use). We were convinced from the start that ConnectALL and Go2Group were great, and this is confirmed every day,” Philippe Bordas concluded.


Results


  • The development test teams work together more effectively.
  • HPE ALM (Quality Center) defect reports are shared with other teams.
  • Project managers can monitor all teams, including those using HPE ALM (Quality Center).
  • Savings in cost: the number of hours required to prepare defect reports in HPE (Quality Center) were reduced.

Why Go2Group?


  • Stellar reviews on Atlassian’s Marketplace
  • Versatility afforded by CRM plugin
  • Ability to migrate core aspects of the business to Atlassian Jira
  • Responsiveness of Go2Group technical support team
  • Willingness of Go2Group development team to implement bug fixes and feature requests in a timely manner.

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