ConnectALL as an Effective Value Stream Management Solution to Drive Software Development Excellence
About the client
The client is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with hundreds of communications and media providers, and technology and distribution ties to several content creators, the client delivers business improvements to drive growth.
When a multinational software and services provider sought to unify its Atlassian Jira (development) and Micro Focus ALM/Quality Center (ALM/QC; testing) software environments for Research and Development (R&D) efforts, finding a cohesive solution was at the top of their minds. The project manager wanted true integration to provide the centralized reporting that is pivotal to meeting development and delivery velocity goals. Optimally, such an approach would enable Dev and Test team members to interact with one another, seamlessly, across the platforms.
The company selected the ConnectALL Value Stream Management Platform (VSMP) as its preferred solution. They needed more effective quality management integration. With ConnectALL, all the defects and change requests are centralized in the development backlog in one place. They now have a one-stop shop for all of their project data, which is invaluable to their software teams.
Dev teams have access to defect reports in Jira
Defect reports flow seamlessly between users, testers, and developers
Process efficiency increased by 25%
Dev and testing efforts not unified
As with many Dev/Test environments, integration isn’t a straightforward task. Furthermore, the project team used ServiceNow to manage customer support requirements. As a result, leadership wanted a solution to enable and maintain two different synchronizations:
- Jira and Micro Focus ALM: A two-way sync, creating and updating information on change requests (CRs) and defects in both directions.
- Jira and ServiceNow: A two-way sync, with change requests in ServiceNow flowing into defects in Jira and vice versa.
We needed more effective quality management integration. With ConnectALL, all the defects and change requests are centralized in the development backlog in one place. We have a one-stop shop for all of our project data, which is invaluable to our software teams.
Creating a seamless bridge between Dev and Testing
After project management looked at ConnectALL and the case examples where it had been used, they were comfortable it could provide the integrations they needed. Their first impression was that ConnectALL is simple to use and intuitive and easy to understand. The client knew that their software teams needed one information source for development. If they can’t see everything in one place, it is not useful. The defects are in Jira, and once we deployed ConnectALL, the reporting would be in Jira, as well.
The implementation effort went smoothly, with company software engineers making a few custom modifications and performing the implementation without assistance from ConnectALL. Even so, the ConnectALL team stepped in to assist with a special request. ConnectALL helped the teams devise a way to copy data from one system to the other.
With ConnectALL as the intended solution, having all their data in one repository, in real time, helps them to identify defects and remediate them sooner. They are accelerating time to market this way, and that’s a top target.
ConnectALL is a value stream management company dedicated to helping customers achieve higher levels of agility, traceability, predictability, and velocity. ConnectALL’s services and solutions help organizations to connect people, processes, and technology across the software development and delivery value stream, enabling companies to align digital initiatives to business outcomes and improve the speed at which they deliver software.
Process efficiency increased by 25%
The software teams have achieved a 25 percent boost in high-level efficiency, thanks to the integration and automation capability of ConnectALL's VSM platform. The efficiency positively impacted their R&D streams, where the aggregated information saves their techs time over working with multiple tools. Also, reporting processes have become much smoother, so operational teams are realizing great value.
Company business, testing and development teams are able to communicate directly with each other, with ConnectALL acting as a universal hub. Defect reports flow seamlessly between users, testers and developers, and software engineers can transparently respond to requests through ConnectALL.
The client is committed to an Agile initiative, where fast development cycles are critical for project success. ConnectALL is supporting their efforts in achieving this reality.