ConnectALL Aids Merchants Fleet to Drive Continuous Client Value
About the client
$6000 IT cost reduction
every month via
100% accuracy in records,
improving the quality of
30% increase in
IT teams’ efficiency with
20 hours saved every week
Unsynchronized systems and data slowed down client requests and ticket resolution
ConnectALL is a value stream management company dedicated to helping customers achieve higher levels of agility, traceability, predictability and velocity. ConnectALL’s services and solutions help organizations to connect people, processes and technology across the software development and delivery value stream, enabling companies to align digital initiatives to business outcomes and improve the speed at which they deliver software.
ConnectALL’s value stream management solutions and services allow companies to see, measure and automate their software delivery value streams. ConnectALL has been recognized as "Best in Show" in the Value Stream Management category of the 2020 and 2021 SD Times 100, is recognized by numerous third-party analyst firms as a key player in value stream management, and is profiled by the Silicon Review as one of the 30 fastest-growing tech companies in 2021.
Bidirectional flow of data between systems eliminates redundant processes and boosts accurate ticket entry — leading to faster ticket resolution
- Lower their total cost of ownership
- Cut down the need to manually maintain the systems
- Leverage on expertise
- Avoid non-standard implementation
- Have complete visibility into client requests, issues, and priorities
- Communicate seamlessly about updates and statuses
- Have traceability into client requirements through the toolchain
ConnectALL helps increase team efficiency by 30%, ensures 100% record accuracy, and saves approx $6000 every month
Merchants Fleet continues strong partnership with ConnectALL to deliver client value
Merchants Fleet's strong partnership with ConnectALL continues year after year, as they focus on delivering client value. The team at Merchants is confident that they can reach out to ConnectALL at any point for tool interoperability. According to the team, the ConnectALL solution makes it simple for anyone who wants to bring their systems together and use the expertise that comes with it. They recommend that businesses evaluate and take a close look at how ConnectALL could help them. Merchants is aware of ConnectALL’s strong hold in value stream management solutions and will evaluate any of the out-of-the-box solutions that would cater to their business needs in the future and improve client experience.
"We had a lot of wasted cycles, inaccurate data, and the time from entry to work was way too long. This affected the
quality and productivity of ticket servicing. We evaluated a lot of solutions — even custom solutions. Nothing seemed to
fit the need. ConnectALL is a single solution that had the bi-directinality and the specific endpoints we wanted to target.
It is adapter-based with centralised processing and that is exactly what we were looking for. With ConnectALL, we are
saving time, improving quality, productivity, enhanced communication, and ultimately delivering value to our clients. We
haven’t received any complaints from our clients in a long time and that is a testament in itself. I appreciate the
implementation team’s willingness to go above and beyond to get the product delivered on time and with quality."
— Ben McIntyre, VP Enterprise Solutions and Architecture
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