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How to Connect Development and Customer Support in Minutes: ServiceNow and Jira

In by Jenna PottsLeave a Comment

Have you ever felt frustrated by long wait times and lack of communication when calling into tech support? What could it be costing your business if your customers are feeling the same way? When a customer reports an issue, they expect to know what’s happening and when they can expect resolution. However, customer support and development are typically handled by two different teams. This can easily create a communication breakdown where development doesn’t get the information they need, support doesn’t get timely updates, and the customer just gets mad. Outside of making your developers moonlight as customer service reps (or …

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What People Don’t Get About Value Stream Management

In Business Value, ConnectALL, Tech Talk, Value Stream, Value Stream Management by Andrew FuquaLeave a Comment

Note: Originally published on TechBeacon There’s nothing wrong with value stream management (VSM) itself, but there’s plenty wrong with how it’s being considered and discussed by bloggers, industry marketing types, and others, who often conflate it with DevOps and Agile. It’s not the same thing. When you read about value stream management, you need to be able to recognize bogus information when you see it. Here are five things obfuscating the truth about VSM—and what you should be focusing on instead. 1. Misattribution, personification, and wishful thinking The first problem relates to the many unsubstantiated claims about the benefits VSM can provide. Beware of statements that …