Every organization operating in the ITSM industry is different. Whether it’s the product they develop or the processes they adopt, every organization wants to be customer-centric. In order to accomplish this, organizations require a special service desk solution. One of the popular tools adopted by enterprises today is HPE Service Manager. Formerly known as the PNMS (Peregrine Network Management System), HPE Service Manager is an enterprise application used as a service desk solution for handling change and incident management. As a prime highlight, its effective ITSM features offer a single point of contact for all core IT processes, including sharing of …