Have you ever felt frustrated by long wait times and lack of communication when calling into tech support? What could it be costing your business if your customers are feeling the same way? When a customer reports an issue, they expect to know what’s happening and when they can expect resolution. However, customer support and development are typically handled by two different teams. This can easily create a communication breakdown where development doesn’t get the information they need, support doesn’t get timely updates, and the customer just gets mad. Outside of making your developers moonlight as customer service reps (or …