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VSMcon 2023

In by Jenna Potts

Join us on 6/7 for VSMcon 2023! Lance Knight, President & CEO, ConnectALL will be discussing Value Stream Noise, What It Is and How You Can Lower The Volume. Noise within the value stream is anything that may hinder teams from focusing on development and delivery. Excessive communication, relentless feedback, context switching and changing requirements are all things that prevent teams from being productive and can be detrimental to your organization. Fortunately, using Pattern Thinking can help you uncover the wasteful activities that you may not even be aware of and help get your organization back on track!

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How to Automate Your Workflow Between Jira & Rally in Minutes

In by Jenna PottsLeave a Comment

Have you ever felt frustrated by long wait times and lack of communication when calling into tech support? What could it be costing your business if your customers are feeling the same way? When a customer reports an issue, they expect to know what’s happening and when they can expect resolution. However, customer support and development are typically handled by two different teams. This can easily create a communication breakdown where development doesn’t get the information they need, support doesn’t get timely updates, and the customer just gets mad. Outside of making your developers moonlight as customer service reps (or …