Now, I got no fight with any man who does what he’s told, but when he don’t, the machine breaks down. And when the machine breaks down, we break down. And I ain’t gonna allow that in any of you. Not one. — Sgt Barnes, Platoon (1986) In our world of software delivery, machine breakdowns include tools and systems not integrating and interoperating, people not communicating, and the resultant defects that occur in the application under test. And the reality is that we do face communication breakdowns that impact the productivity and quality of everything we create. We assume that …