August 10, 2022 @ 1PM ET Have you ever played pin the tail on the donkey? The premise of this children's game seems simple enough: Use a thumbtack to attach a paper tail to a picture of a donkey. So what makes this game challenging? The blindfold. It becomes nearly impossible to pinpoint the right place for the tail when the participant can no longer see. Your software delivery process works (or doesn't) in a similar way. Unlike on a factory floor where you can physically see the machinery at work, the process to build software is often invisible. Because ...