How to Facilitate Development Team Collaboration in Minutes by Connecting Jira and Azure DevOps

Almost everyone has experienced delays between the different stages of your software delivery. Everyone just takes these delays to be part of the process, But it's the length and cause of the delays that are the real issues. What causes these delays? The software delivery process is done in various step by teams using tools, mostly designed for their specific needs. Any transition requires a handoff, which at best creates wasted time in the process and at worst can cause major issues if something isn't communicated properly. As any fan of (American) football know, wherever there's a handoff, there's a ...

How to Connect Development and Customer Support in Minutes: ServiceNow and Jira

Have you ever felt frustrated by long wait times and lack of communication when calling into tech support? What could it be costing your business if your customers are feeling the same way? When a customer reports an issue, they expect to know what's happening and when they can expect resolution. However, customer support and development are typically handled by two different teams. This can easily create a communication breakdown where development doesn't get the information they need, support doesn't get timely updates, and the customer just gets mad. Outside of making your developers moonlight as customer service reps (or ...