Improve collaboration between your support and development teams by integrating ServiceNow and Jira Software. This helps the teams get access to customer issues in real time, get status updates, understand requirements, and solve issues faster. The ConnectALL Integration Platform synchronizes data bi-directionally between these two best-of-breed tools, therefore eliminating copying and pasting tickets, use of spreadsheets and emails, duplicate data entry, and status meetings. Your teams can focus on delivering value, reduce quality issues, delivery delays, and unnecessary costs.

• Application Lifecycle Management
• IT Service Management
• Test Management

A customer logs a ticket with the support team. The support team identifies it as a defect and reports it to the development team. And the development team reports that the defect is a known defect and will be fixed soon.

When ConnectALL integrates ServiceNow and Jira, it automatically updates the status of the defect as ‘in progress’ to the support team with no manual communication. When more customers log tickets with the same issue, the support team can easily communicate the status without contacting the development team. The response time to the customer is faster.