Integrate Zendesk with your DevOps tools

 

Integration Overview


Different teams, different tools? Unify your DevOps systems automatically with the ConnectALL ALM Router from Go2Group.

The Zendesk adapter in ConnectALL lets you manage incident and change management in collaboration with other DevOps teams. Every team can work on applications of their choice and still be able to collaborate efforts. When DevOps tools like Jira, HPE ALM, Salesforce, Microsoft TFS, IBM Rational tools are integrated with Zendesk, all information related to service tickets flow bi-directionally between teams – providing end-to-end traceability in software development.

ConnectALL integrates the most popular application lifecycle management tools using a “configuration, not coding” approach that dramatically simplifies application migration and integration projects — you’re up and running in a few hours, cutting integration costs by 90%

Zendesk

Integrate Zendesk easily with ConnectALL

Request a demo
 

Get more out of Zendesk with ConnectALL

 

User Roles


IT Service Agent

Typical Application Integration


  • Integrate Zendesk and Jira Software
  • Integrate Zendesk and Jira Service Desk
  • Integrate Zendesk and HPE ALM
  • Integrate Zendesk and Salesforce

Use Cases


Zendesk and Jira
Help desk agent creates a new support ticket in Zendesk. ConnectALL will automatically create a bug in Jira. As the bug is rectified, all updates flow back to Zendesk ticket from Jira, including the attachments and comments.

Zendesk and Salesforce
When a defect is reported from a customer, IT service agent creates a new ticket in Zendesk. Automatically, a new case is created in Salesforce application by ConnectALL. Sales team can track all the records and updates in the CRM system as all updates flow bi-directionally between Zendesk and Salesforce.

Artifacts synchronized


  • Tickets

Versions supported


  • Cloud

Case Study

ConnectALL helps to integrate systems for Medavie Blue Cross


Read More
EFI

Explore Other Integrations

 

Sign up for a demo now!

Talk to our product specialists and learn how ConnectALL can enhance your Value Stream by integrating your people, processes and teams.

Request a Demo