Integrate ServiceNow with your DevOps tools

ServiceNow

Integration Overview


ConnectALL’s integration for ServiceNow lets you manage incident and change management in collaboration with other DevOps teams. Every team can work on applications of their choice and still be able to collaborate efforts. When DevOps tools like Jira, Micro Focus ALM, Microsoft TFS, IBM Rational tools are integrated with ServiceNow, all information related to service tickets flow bi-directionally between teams – providing end-to-end traceability in software development.

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Typical Application Integration


  • Integrate ServiceNow and Atlassian Jira
  • Integrate ServiceNow and Micro Focus ALM/Quality Center

Use Cases


ServiceNow – Jira

Customer reports an incident that is tracked in ServiceNow. The incident is replicated as a bug in Jira by ConnectALL. The development works on debugging and all the updates flow back to the service ticket. The customer is updated automatically when the defect is rectified.

ServiceNow – Micro Focus ALM

A change request, requested by customer is tracked in ServiceNow. The request details are synced to Micro Focus ALM. The change is implemented and tested by the quality team in Micro Focus ALM. The updates flow back to ServiceNow and the change is updated to the customer.

Artifacts synchronized


ConnectALL supports all ServiceNow tables that extend from the task table. Some of these include:

  • Problem
  • Incident
  • Change Request

Versions supported


  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Fuji
  • Eureka

Case Study

ConnectALL helps to integrate systems for Medavie Blue Cross


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EFI

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