Integrate Micro Focus Service Manager with your DevOps tools

 

Integration Overview


Different teams, different tools? Unify your DevOps applications automatically with the ConnectALL Integration Platform.

The Micro Focus Service Manager adapter for ConnectALL lets you integrate Micro Focus Service Manager application with other DevOps applications so that IT service management capabilities are available to all DevOps systems. When ALM tools like Jira, IBM Rational DOORS, CA Agile Central, and Microsoft Team Foundation Server are integrated with Micro Focus Service Manager all information related to incident and customer support issues flow bi-directionally between the service desk and development teams.

ConnectALL integrates the most popular DevOps applications using a “configuration, not coding” approach that dramatically simplifies application migration and integration projects — you’re up and running in a few hours, cutting integration costs by 90%

Micro Focus

Integrate Micro Focus Service Manager easily with ConnectALL

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Get more out of Micro Focus Service Manager with ConnectALL

 

User Roles


  • IT Support Agents
  • Service Desk Agents

Typical Application Integration


  • Integrate Micro Focus Service Manager and Atlassian Jira
  • Integrate Micro Focus Service Manager and IBM RTC
  • Integrate Micro Focus Service Manager and Micro Focus ALM/Quality Center
  • Integrate Micro Focus Service Manager and ServiceNow
  • Integrate Micro Focus Service Manager and Microsoft Team Foundation Server

Use Cases


Micro Focus Service Manager and Jira Software
A new customer ticket is created by the Micro Focus Service Manager agent -> the issue is replicated as a bug/custom issue type in Jira. Developer resolves the bug and automatically the customer is updated via the customer ticket.

Micro Focus Service Manager and Micro Focus ALM/Quality Center
Service desk agent creates a new support ticket in Micro Focus Service Manager->the issue is replicated as a defect and modified by the tester in Micro Focus ALM / QC.

Artifacts synchronized


  • Incident management 
  • Change management
  • Service Management

Versions supported


  • Micro Focus Service Manager 9.33
  • Micro Focus Service Manager 9.40

Case Study

Air France - KLM connects disparate business teams using ConnectALL


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