Integrate Jira Service Desk with your DevOps tools

 

Integration Overview


Different teams, different tools? Unify your DevOps systems automatically with the ConnectALL Integration Platform from Go2Group.

The Jira Service Desk adapter for ConnectALL lets you manage IT Service Management in collaboration with development, and quality teams. Every team can work on applications of their choice and still be able to collaborate efforts. When DevOps tools like Microsoft TFS, HPE ALM, and other IBM Rational tools are integrated with Jira Service Desk, all information related to IT Service flow bi-directionally between teams – providing end-to-end traceability in software development.

ConnectALL integrates the most popular DevOps applications using a “configuration, not coding” approach that dramatically simplifies application migration and integration projects — you’re up and running in a few hours, cutting integration costs by 90%

Jira Service Desk

Integrate Jira Service Desk easily with ConnectALL

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Get more out of Jira Service Desk with ConnectALL

 

User Roles


Support Agents, Engineering Team, Technical Support Team

Typical Application Integration


  • Integrate Jira Service Desk and Jira Software
  • Integrate Jira Service Desk and HPE ALM / Quality Center
  • Integrate Jira Service Desk and ServiceNow
  • Integrate Jira Service Desk and Salesforce

Use Cases


Jira Service Desk and Jira Software
A new IT ticket is raised in Jira Service Desk. ConnectALL creates a corresponding task/bug in Jira Software. As the developers start to debug, all updates including comments and attachements flow back to Jira Service Desk ticket. Service agent can keep the customer in the loop as the development completes.

Jira Service Desk and HPE ALM
Customer raises an issue. The service agent creates a ticket in Jira Service Desk. ConnectALL automatically creates a defect in HPE ALM for testing. Once tested and approved, automatically, the service ticket is updated.

Artifacts synchronized


  • Bugs
  • Defects
  • Epic
  • Fields
  • Improvements
  • Issues
  • New Feature
  • Stories
  • Tasks

Versions supported


Jira Service Desk 3.x+

Case Study

Air France - KLM connects disparate business teams using ConnectALL


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EFI

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