Integrate HEAT Software with your DevOps tools

 

Integration Overview


Providing legendary customer service is not difficult. Issue resolution can be lighting fast when Service Desk team can seamlessly collaborate with the development team. System silos exist because teams work on variety of non-integrated systems and collaborate via emails, spreadsheets, or copy past data. This causes errors and reduces visibility in the process.

HEAT Software adapter for ConnectALL help you break the system silos and allow teams to collaborate in real-time. HEAT Software users no longer have to switch systems to share details. Every team gets to work on the system of their choice and ConnectALL strengthens the collaboration automatically. No lack of visibility and faster response to customer problems.

HEAT Software

Integrate HEAT Software easily with ConnectALL

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Get more out of HEAT Software with ConnectALL

 

User Roles


IT Support Agents, Service Desk Agents

Typical Application Integration


  • Integrate HEAT Software and Jira Software
  • Integrate HEAT Software and HPE Application Lifecycle Management (ALM)
  • Integrate HEAT Software and Rally
  • Integrate HEAT Software and Microsoft Team Foundation Server 
  • Integrate HEAT Software and IBM Rational DOORS

Use Cases


Integrate HEAT Software and Jira Software 

Help desk professionals interact with the customers and raises a support ticket in HEAT Software. ConnectALL replicates the support ticket into Jira as a bug. Development team can start debugging the issue and all development efforts are synchronized to the service ticket. Comments on each ticket are synchronized to establish seamless communication between service desk professionals and the development team.

Integrate HEAT Software and Microsoft Team Foundation Server

Help desk professionals use HEAT software to create a new feature requirement as requested from the customer. ConnectALL replicates the new feature into Microsoft Team Foundation Server as a requirement. The product team reviews the new feature requirement and adds to the development backlog. All development efforts are synchronized and service desk professionals can update the customer on the release.

Artifacts synchronized


  • Incidents

Versions supported


2016

Case Study

EFI uses ConnectALL to manage complex software development


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EFI

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