Integrate BMC Remedy with your DevOps tools

 

Integration Overview


Different teams, different tools? Unify your DevOps systems automatically with the ConnectALL Application Integration Platform from Go2Group.

The BMC Remedy adapter for ConnectALL lets you integrate BMC Remedy with third-party DevOps tools so that IT service management capabilities are available to all DevOps systems. When DevOps tools like HPE ALM/Quality Center, Jira Software, ServiceNow, Rally, and Microsoft Team Foundation Server are integrated with BMC Remedy all information related to customer support issues flow bi-directionally between the service desk and development teams.

ConnectALL integrates the most popular application lifecycle management tools using a “configuration, not coding” approach that dramatically simplifies application migration and integration projects — you’re up and running in a few hours, cutting integration costs by 90%

BMC Remedy

Integrate BMC Remedy easily with ConnectALL

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Get more out of BMC Remedy with ConnectALL

 

User Roles


Developer, Service Desk Agent

Typical Application Integration


  • Integrate BMC Remedy and Atlassian Jira
  • Integrate BMC Remedy and IBM RTC
  • Integrate BMC Remedy and HP ALM/Quality Center
  • Integrate BMC Remedy and ServiceNow
  • Integrate BMC Remedy and Microsoft Team Foundation Server

Use Cases


BMC Remedy and Atlassian Jira
A new customer ticket is created by the BMC Remedy agent -> the issue is replicated as a bug/custom issue type in Jira. Developer resolves the bug and automatically the customer is updated via the customer ticket.

BMC Remedy and HP ALM/Quality Center
Service desk agent creates a new support ticket in BMC Remedy->the issue is replicated as a defect and modified by the tester in HP QC.

Artifacts synchronized


  • Defects
  • Incidents
  • Customer support tickets

Versions supported


  • Version 8.1
  • Version 9.1

Case Study

ConnectALL helps to integrate systems for Medavie Blue Cross


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EFI

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