A Head of Product Marketing is needed at ConnectALL to directly influence our go-to-market approach and drive the commercial success of our Value Stream Management (VSM) platform. ConnectALL's VSM platform allows organizations to see, measure, and automate how work gets done in software delivery and development. ConnectALL has been recognized by industry analysts such as Forrester and Gartner as a leader in this new category of tools.   

As the head of the product marketing team, you will be responsible for go-to-market messaging, and sales enablement for ConnectALL's value stream management platform.

This role is equal parts strategy and hands-on execution. You will touch the full marketing process from driving pipeline, to driving win rates, to driving adoption and retention.

You will collaborate with our marketing team to develop innovative programs that drive demand, and you will empower our sales channels to be successful. In addition to driving the business forward, you will build and maintain a strong understanding of the product set, customer solutions, and the market ecosystem.

If you do not like the way this is written, please apply!

Key Responsibilities

• Market intelligence: Be the expert on our buyers, who they are, how they buy and their key buying criteria.
• GTM Strategy: Drive pipeline through direct/indirect sales channels by developing messaging for campaigns that resonate with our target buyer personas. Work with the demand team to create marketing programs that articulate the benefits and use cases of our products to drive qualified leads and to engage customers. Assess the effectiveness of the marketing programs that support your products on an ongoing basis.
• Thought Leadership: Engage in and support thought leadership and community activities such as webinars, blogging and writing bylines. Communicate and evangelize ConnectALL’s advantages over competing vendors.
• Sales Success: Drive win rate and sales velocity by developing compelling content that drives purchase decisions for ConnectALL customers, including sales playbooks, value assessment tools, and presentations. Understand, support and train our sales channels on the problems we solve for our buyers and users and how to use our collateral.
• Product Launches: Plan the launches of net-new products plus releases of existing products, and manage the cross-functional implementation of the plan. Ensure that the GTM roles are up to speed on the latest product capabilities.
• Customer Marketing: Drive customer adoption, advocacy and retention by developing champions and customer advocacy through customer and community programs.
• Competitive landscape: Be an expert on our competition and how they are positioned.

Requirements

• Experience in software delivery and product development
• Expertise with lean, agile, DevOps, and value stream management (concepts, practices, methods and products)
• Senior enterprise IT experience is a plus
• B2B product marketing experience
• Proven track record of executing successful product launches and marketing campaigns
• Excellent interpersonal skills and a team player
• Exceptional writing skills with a down-to-earth tone of voice
• Excellent time management and organizational skills; must be highly organized and able to work efficiently even with competing priorities
• Experience with SaaS and analytics solutions is a plus
• A sense of humor

Who We Are

ConnectALL is a value stream management company dedicated to helping customers achieve higher levels of agility, traceability, predictability and velocity. ConnectALL’s services and solutions help organizations to connect people, processes and technology across the software development and delivery value stream, enabling companies to align digital initiatives to business outcomes and improve the speed at which they deliver software. ConnectALL’s value stream management solutions and services allow companies to see, measure and automate their software delivery value streams.

• Assess value of requests, and write use cases and user stories.
• Assess the risks of various solutions and prioritize competing business demands. 
• Write and clarify user story details and acceptance criteria. Support the engineering organization. Ensure requirements are understood. Conduct backlog refinement sessions with the engineering teams. Solicit feedback for clarity, for ease of implementation, and for product usability and consistency.
• Support the Product Owner and/or Product Manager in product backlog management and prioritization according to business value. Provide feedback / further opportunities to build/enhance the backlog. Triage and prioritize stories, epics and defects in alignment with product strategy, but with subjective and elusive criteria in a fast moving environment.
• Support Product Owner by gathering and analysing requirements and breaking them down into Epics and User Stories.
• Evaluate competition and market potential for the specific product line and support the Product Owner and Manager accordingly.
• Articulate (through written submissions and oral presentations) solutions to both technical and non-technical stakeholders and their relevance w.r.t strategic vision.
• Maintain a thorough knowledge of the company’s products and service offerings and methodologies.
• Be a guardian for usability and ensure a good user experience. Ensure all text, error messages, and documentation uses good English grammar with an American style. Ensure consistent use of terms.
• Compare/test the sprint results (new product versions) with expectations or against the initial hypothesis. Evaluate and adjust the decision making criteria. Adjust the product backlog based on those results (that feedback).
• Ensure smooth transition to technical teams of the business and functional requirements agreed to with the Product Owner or solutions team stakeholder.
• Always be prepared for sprint planning. Always be prepared for the sprint demo. Decide well in advance of sprint planning which stories should be demonstrated, and for which that is not necessary.
• Ensure that there is always at least 2 sprints worth of “ready backlog”.
• Build confidence in your decision making such that reviews and acceptance from stakeholders is not deemed to be necessary. 
• Participate in business process re-engineering.
• Review, revise or prepare user guides, business cases, or training material.
• Help test new product versions when needed.
• Be an effective liaison.
• Be an active thought partner and application visionary.
• Track commitments. Ensure the high priority items do not slip out of a sprint.

• 10+ years of experience in software development, in a relevant role such as a tester, developer, scrum master, project manager, tech writer, BA, or user experience designer.
• 5+ years of experience as a Business Analyst.
• Bachelor’s degree in a relevant field of study.
• Working experience or knowledge of Scrum and agile processes.
• Ability to effectively develop & present to both business and technical audiences at all levels of the organization and communicate effectively.
• Good interpretation and requirement understanding skill. 
• Ability to work independently and as team is required.
• Excellent analytical and troubleshooting skills.
• Excellent communication skills (written and oral) and very good stakeholder management.
• Must have good documentation capability.
• Able to support multiple products and multiple engineering teams simultaneously.
• Able to work west coast US business hours as well as India business hours

Job Location: Chennai

Responsible for

• Requirements gathering & analysis
• Produce necessary software design & documentation
• Architect software & provide solutions with little or no guidance
• Develop & maintain software adhering to global industry standards
• Perform automated Unit Testing/Integration Testing using recommended frameworks
• Adhering to the standard DevOps practises in industry
• Working as a good team player in meeting team goals
• Leading & guiding team members as required
• Being proactive & innovative in providing solutions and value additions to the  product

Key Skills

• Extremely strong in Core Java with upto date knowledge on JDK
• Vast experience working with Spring based architecture
• Vast experience consuming & providing REST services
• Vast experience with technologies related to parsing XML & JSON
• Good experience with JMS technologies & Messaging Queues
• Good experience with SQLs - should be comfortable writing/analysing/optimising SQL queries
• Experience working with OSLC based services is a plus
• Experience working with MyBatis ORM is a plus
• Thorough experience with standards DevOps tool chains & practises in software  development
• And experience working in Agile methodologies.

Relevant Experience: 8 to 12 years

Job Location: Chennai

Quality Engineering Team is seeking an experienced Automation Architect . The incumbent should have prior experience designing, building and maintaining automation frameworks as well as a high level of proficiency utilizing Java.

Responsibilities:

• Architect, Design, build and maintain automation framework
• Define and strategize automated framework needs and improvements
• Execute, maintain and update automation framework using industry standard automated tools
• Work independently, with minimum supervision
• Work as a lead guiding team members and other user groups
• Create and execute framework objects based on BDD tests specifications
• Develop and plan roadmap for automation framework expansion and improvement
• Review test plans with project team and garner feedback
• Modify and maintain existing tests and framework as needed based on updated functionality
• Participate in all aspects of testing, including functional, system, regression and user acceptance testing

Key Skills: 

• At least 8 years’ experience in automated testing Integration/Cloud based/Enterprise applications
• Superb technical leader with proven record of leading the testing of complex applications and functionalities
• At least 4 years' as architect for automation systems
• Substantial framework development and design, preferably from initial implementation
• Bachelors’ degree in a related field.
• Strong software programming skills especially with Java
• Strong knowledge and experience with industry standard defect management tools
• Experience with BDD process preferred
• Experience with API test automation
• Experience with Cucumber, JMeter, Protractor and Selenium
• Hands-on experience with Performance and Security testing
• Experience with CI/CD and GIT
• Experience in estimating and forecasting project needs
• Excellent verbal and written communication skills
• Knowledgeable in quality management practices
• Completed or working towards industry standard testing certification
• Experience working with diverse teams, both co-located and offshore/geographically spread out

Job Location: Chennai

1) Responsible for

• Requirements gathering & Analysis
• Preparing LLD/HLD
• Developing software
• Perform Unit Testing/Integration Testing

2) To work as a good team player
3) To Lead/Guide team members as required.

4) To be Proactive & Innovative in providing solutions

Key Skills

1) Expertise in Javascript technologies especially in AngularJs, NodeJs, Bootstrap, WebSockets & Charting frameworks.
2) Very good knowledge in REST API Services
3) Expertise in CSS, HTML5
4) Good knowledge in Git
5) Have good experience in Agile development methodologies

Relevant Experience: 8 to 10 years

Job Location: Chennai

Job description

• Define and create high quality manual test cases
• Test execution and bug hunting during functional/adhoc/regression testing in both Windows and Linux platforms.
• Track defect’s status and work closely with development team to solve various problems.
• Review requirements and product specifications and provide feedback.
• Help to improve product documentations.
• Self-directed and self-motivated individual who takes complete ownership of the product and its outcome.
• Communicate issues and status to team.
• Participate in problem solving and other work improvement activities.

Requirements

• BE /B.Tech with 1 to 2 years experience on testing software applications
• Solid communications skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.
• Clear thinking, strong problem analysis and solving ability.
• Good system understanding and problem solving capabilities.
• Ability to work on you own in a fast-paced, fast-changing environment.
• Fast learner, problem-resolver and self-motivated.
• Strong attention to detail with a focus on producing high quality and reliable work.
• Enjoy thinking outside of the box and solving problems.

Job Location: Chennai

Requirements

• BE /B.Tech with 1 to 2 years experience on application development
• Good programming skills
• Good in problem solving/logic building aptitude
• Good knowledge in Core Java, XML, JSON
• Java certification from a recognised institution is a plus
• Github (or similar) references to your personal projects is a plus
• Hands On programming experience in the past is a plus
• Knowledge/Skills with Angular JS is a plus

Job Location: Chennai

About Job

As the Product Solution Specialist, you will become an expert on ConnectALL Valuestream Management Platform, respond to customers in defining and mapping their valuestreams using ConnectALL. This role gives you the opportunity to grow as a professional in the value stream management space and work with experts in the industry. You will deploy the ConnectALL product to help optimize the value streams of the customers. This role requires professional communication, empathy and a desire to solve problems.

You will be setting the bar and delivering on high-quality customer experiences on a technical product while supporting key business needs.

About You

• Analytical -- you are logical and you love solving complex problems
• Technical -- ability to dive into the technology and understand the root cause of a problem
• Pursue Quality -- you are constantly seeking to improve yourself and the system around you
• Bias Towards Action -- you can take direction and run with it on your own. 
• Excellent Communication -- you are able to succinctly communicate with others verbally and through writing
• Prioritization -- you can define a list of priorities and can create a method for tackling that list
• Strategic -- you can see a set of problems and put in place a strategy and action plan for solving them
• Efficient -- you see a problem and want to solve it once, as efficiently as possible, for yourself and others

Primary Responsibilities

• Provide product demos, and assist with product evaluations
• Responsible for solving incoming customer support requests within SLA
• Effectively tagging tickets and working with product weekly/monthly to understand incoming inquiries
• Handling and leading communication to customers for incidents, including owning process for communication
• Cross-functionally working with Product and Engineering teams to identify and solve product issues, and to build new product features
• Troubleshooting system and integration configurations
• Providing root cause analyses of issues, communicating them to customers, and contributing to solving them long term
• Contribute to knowledge base, and build playbooks for solving issues
• Periodic off-hour support may be required

Qualifications:

• 5+ years of experience working in software or a technical field
• 2+ years of experience working in or around a support capability
• Experience in ESB Technologies (Mulesoft) and Application Servers (Tomcat)
• Computer science related bachelor's degree
• Experience working with Applications like Jira, ServiceNow, Azure DevOps Services and DOORS
• REST APIs and Integrations
• Structured Query Language (SQL) Queries (MySQL, Postgres, Oracle, SQL Server)
• Strong log analysis and troubleshooting skills
• Experience in log analysis and troubleshooting and turning Java applications 

Bonus Skills:

• Coding experience with any language (e.g. Javascript, Groovy)
• Proficiency in Business intelligence tools (Grafana, Metabase, PowerBI, Tableu)

Relevant Experience: 7 to 10 years

About Job

The Technical Product Support Specialist serves as the primary support contact between product team and customer interactions. Candidates will apply standard policies and procedures in analysis to resolve support requests and assess issues. Specialists directly contribute to the overall success of the company by providing efficient and effective technical service in a professional and informed demeanour, while being empathetic to the customers at all times.

Responsibilities

• Perform software installs in customer environments
• Provide direct technical support to customers support requests on function and usage of products and troubleshooting the issues.
• Identify problem area(s) and recommend work-around and resolution.
• Collaborate with others for assistance with more complex issues.
• Document technical issues/solutions for quality tracking.
• Periodic off-hour support may be required

Qualifications

• Professional experience deploying Java applications in Unix & Windows systems.
• Strong experience in troubleshooting, log analysis and tuning java applications running in Tomcat and ESB technologies
• Fair knowledge of REST API's, SQL and scripting languages 
• Must have great communication, empathy, and documentation skills.
• Bachelors degree or associate degree with 5+ years of professional experience in technical support. 

Relevant Experience: 5 to 8 years

Responsible for

• Requirements gathering & analysis
• Produce necessary software design & documentation
• Architect software & provide solutions with little or no guidance
• Develop & maintain software adhering to global industry standards
• Perform automated Unit Testing/Integration Testing using recommended frameworks
• Adhering to the standard DevOps practises in industry
• Working as a good team player in meeting team goals
• Leading & guiding team members as required
• Being proactive & innovative in providing solutions and value additions to the product

Key Skills

• Extremely strong in Core Java with upto date knowledge on JDK
• Vast experience working with Spring based architecture
• Vast experience consuming & providing REST services
• Vast experience with technologies related to parsing XML & JSON
• Good experience with JMS technologies & Messaging Queues
• Good experience with SQLs - should be comfortable writing/analysing/optimising SQL queries
• Experience working with OSLC based services is a plus
• Experience working with MyBatis ORM is a plus
• Thorough experience with standards DevOps tool chains & practises in software development
• And experience working in Agile methodologies.

Relevant Experience: 3 to 5 years

Job Responsibilities

• Define and create high quality manual test cases
• Test execution and bug hunting during functional/adhoc/regression testing in both Windows and Linux platforms.
• Track defect's status and work closely with the development team to solve various problems.
• Review requirements and product specifications and provide feedback.
• Help to improve product documentations.
• Self-directed and self-motivated individual who takes complete ownership of the product and its outcome.
• Communicate issues and status to the team.
• Participate in problem solving and other work improvement activities.

Requirements

• BE /BTech with 4 to 5 years experience on testing software applications.
• Experience with Agile development and SCRUM.
• Solid communications skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.
• Clear thinking, strong problem analysis and solving ability.
• Good system understanding and problem solving capabilities.
• Ability to work on your own in a fast-paced, fast-changing environment.
• Fast learner, problem-resolver and self-motivated.
• Strong attention to detail with a focus on producing high quality and reliable work.
• Enjoy thinking outside of the box and solving problems.

Preferred Skills

• Good understanding of Sanity, Regression, Integration & System Testing.
• Experience on popular databases, MSSQL, MySQL, PostgreSQL etc.
• Involved in Test Case review.
• Developed, Documented, Maintained, Executed and verified Test cases and Test Data.
• Working knowledge of SQL
• Ability to work independently with minimal supervision,
• Experience in Test case design, Writing test cases and execution. Involved in preparation of test scenarios by using use case documents.
• Experience with JIRA, HP ALM/Quality Center, IBM DOORS NG, IBM Rational ClearCase, IBM Rational DOORS, MS TFS, Rally, Seapine, Perforce, ServiceNow, Salesforce or other ALM tools
• Experience with Performance and Security testing 

Relevant Experience: 4 to 5 years

Position Responsibilities

• Day-to-day operational support for server, storage or network infrastructures.
• Leads in planning and implementing changes to infrastructure with the goal of enhancing
• performance.
• Performs storage and server data backup, data migration and disaster recovery
• operations
• Performs complex software and operating system upgrades and track system licensing
• Performs IT Service Desk end user support
• Configures security settings or access permissions for groups and individuals
• Provides technical support (help desk) to users by troubleshooting problems related to
• network or platform performance
• Documents complex procedures and troubleshooting procedures related to
• systems/networks software and hardware
• Leads the configuration and maintenance of office and/or production software, adjunct
• support and/or utility software, i.e. Virus malware protection, office application suites
• and/or application software
• Works with Business Applications, vendors, consultants, contractors, and IT personnel
• from other City Bureaus, Divisions, and Departments
• Provides technical guidance and assistance to other Engineers

What you’ll need

• Bachelor's Degree or equivalent in Computer Science or related field
• 5+ years of experience with IT administration experience
• Windows and Linux OS competence
• VMWare/Hyper-V Servers, virtualized machines and AWS cloud servers
• Networking technologies including firewalls, routers and switches (Netgate and
• OpenVPN); Implementing LANs/WANs
• Strong troubleshooting and break/fix skills
• Exceptional written and spoken; interpersonal skills, ability to communicate in a concise,
• professional manner
• Experience with IDM and SSO implementations and related technologies
• Database, development, scripting, web server experience

○ Ability to execute and automate configuration as code

• Microsoft, Cisco, Networking and Security certifications

Relevant Experience: 5 to 7 years

Position Responsibilities

• Work with DevOps team to design and implement cloud based and/or data centered
• based solutions
• Actively participate in design meetings with the DevOps team
• Design, develop and maintain cloud based infrastructure
• Design, develop and maintain applications (via Docker Images and Helm Charts) that
• engineering team will use for their testing purposes
• Develop continuous integration and continuous delivery pipelines
• Package and support deployment of releases of the ConnectALL product
• Analysing and resolving technical and application problems
• Assist as needed in System Operations duties

What you’ll need

• B.S. in Computer Science, Engineering or equivalent work experience required
• 5+ years of experience in working with CI/CD processes
• 3+ years of experience in implementing cloud technologies (AWS)
  • EC2, ELBs, ECS, EKS, Route53, etc
• 3+ years of experience in implementing Docker and containerized solutions
• 1+ years of experience in implementing Kubernetes and containerized solutions
• Understanding of implementing SAAS, PAAS and IASS models
• Experience building high performance, scalable, robust, 24x7 environments
• and/or applications
• Experience creating scripts or automation
  • Shell/Bash
  • Python
  • Terraform
  • Ansible
• Experience with Atlassian Tools and/or Jenkins

Relevant Experience: 7 to 10 years